Website Design – Analytics – Training – Quality Assurance

Jeremy Helstrom - Web Designer and Data Analyst

Resume

Jeremy Helstrom

I bring 17 years of expertise in the automotive industry doing website design, dealer consultation, SEO, and company branding. I specialize in consulting with dealerships, nurturing partner relationships within and outside our organization, and managing documentation for our products and third-party vendors. While my job used an internal website program, I’ve used many different design platforms like WIX, Website Tonight, and WordPress.
I am excellent at presentations, I learn new technology easily, I have wonderful people skills, and I would love an opportunity to show you how I fit into any team.

Work Experience
Education
Portfolio

Work Experience

Ansira Marketing
April 2020 – March 2024

Wed Design Consultant
Ansira Marketing

• Senior member of the design consultant team.
• Executed data analyst supervision through implementation of departmental incentive programs against quarterly performance. Determined Key Performance Indicators (KPI’s) based on stakeholder consensus meetings. Programs were monitored through tracking tools such as Salesforce reporting and further reconciling through internal tracking sheets and metrics.
• Met with dealers to discuss online branding and strategy through performance analytics.
• Implemented third party code and products on our site. Troubleshooted problems with code by partnering with internal and external teams to install correctly.
• Set up demo sites and documents for OEM brands like Chrysler, Dodge, Ram, Jeep, and Kia. Ensured OEM compliance while working with customers and building out sites.

CDK Global
July 2014 – April 2020

Web Design Specialist
CDK Global

• During calls with dealerships regarding new sites, dealer groups, and design upgrades, assumed the role of the technical and design specialist, providing expertise and guidance in these areas.
• Part of an exceptional team assembled by our company, dedicated to customer retention. My role involved proactively contacting dealerships to identify their pain points and collaboratively devising strategies to enhance their experience with our company.
• Oversee the Quality Assurance (QA) queue for new websites, earning the nickname ‘Eagle-Eye’ Jeremy for meticulous attention to detail. Contributed to QA efforts for new products and platforms, ensuring the highest standards of quality were maintained.

ADP
July 2010 – July 2014

Wed Designer
ADP

• Used a website template system to build out customized sites for dealerships through CSS and HTML based on analytics and dealer branding.
• Conducted trainings on new products to different departments while adapting the presentation to the group involved so that people of any technical level will be able to understand. Set up and ran a two month training for 30 contractors for the purpose of on-boarding 3000 sites for General Motors.
• Flew across country to train a new team of employees while setting up a new office in Detroit.
• Wrote and maintained training manuals on how to use our system to build out a website, add third party code, add products, and make changes.

The Cobalt Group
September 2006 – July 2010

Web Builder
The Cobalt Group

• Consulted with Order Managers who talk to the dealer and pass requirements on to the design team.
• QA check websites for OEM requirements and dealer specifics.
• Worked with Sales and the Product Team to identify areas of improvement to our system based on customer hurts and needs.

Education

USC Marshall School of Business
MBA in Business Analytics – 2020

During my time at the Marshall School of Business, I focused on Data Science and have taken classes involving Tableau, Python, SQL, Excel, JMP, Data Science Theory and other analytical tools. I have also taken classes in operations, finance, strategy, and marketing.

Occidental College
Advanced Bachelors Math – 2002

Along with a number of advanced math classes, I took many courses involving computer programming. I researched encryption for my math senior comprehensive project and focused on public key cryptography such as the RSA encryption algorithm.  During college, I was involved in activities such as Sigma Alpha Epsilon and ASOC Senate.

Bethel High School
Valedictorian 1998

I graduated the top of my class with a 4.0 GPA while taking advanced placement courses such as AP Biology, AP Junior English and AP Calculus.  I was also very involved in extracurricular activities such as Newspaper, Drama, Chess Club, Speech team and Honor Society.